PRIVACY POLICY FOR NATIVE TONGUES TAQUERIA

Effective Date: July 20, 2024

Native Tongues Taqueria ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

“Personal Information” is defined as information about an "identifiable individual". This includes such things as income, assets, education, home address, phone number and age. Native Tongues Taqueria recognizes the importance of privacy and the sensitivity of personal information received in the conduct of its business. Our privacy policy has been prepared with this objective in mind.

1. Personal Information Collection and Use

We may collect personal information from you in order to provide you restaurant and our loyalty program related services, and to improve your experience with us. This information may include:

  • Contact details (e.g., name, address, email, phone number)

  • Payment information

  • Menu preferences

We use this information for purposes such as:

  • Providing customer support

  • Fulfilling orders

  • Sending promotional offers and newsletters (if you opt-in) via our Loyalty programs

  • Conducting research and analysis to improve our services

2. Canadian Privacy Practices

Native Tongues Taqueria complies with Personal Information Protection Act (PIPA) regarding the collection, use, and disclosure of personal information. We ensure that:

  • Personal information is collected with consent and only for specified purposes.

  • Information is securely stored and protected against unauthorized access.

  • Individuals have the right to access and correct their personal information.

  • We do not use or disclose personal information for purposes other than those for which it was collected, except with consent or as required by law.

  • We do not share this information with outside parties except to the extent necessary to complete to restaurant related and loyalty program service.

  • We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

  • We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

3. Security and Retention

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. This includes:

  • Implementing physical, technical, and administrative security measures to safeguard data.

  • Limiting access to personal information to employees and contractors who need it to perform their duties.

  • Using secure encryption methods when transmitting sensitive information.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

4. Sensitive Information

We do not knowingly collect sensitive information such as race, religion, health details, or biometric data unless required for specific requests (e.g., dietary restrictions etc.). We handle such information with extra care and only share it with third parties when necessary to provide requested services.

5. International Privacy Policies

If you are accessing our services from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada, the United States of America or other countries where our service providers operate. By using our services, you consent to the transfer of information to these countries.

6. Correcting your information

You can access all your personally identifiable information that we collect online and maintain contacting us. We use this procedure to better safeguard your information. Also, you can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

You also have the right to ask that your personal information be disposed of or transferred in a prescribed form to other firms. However, such requests must be provided in writing.

If we receive a written request for the disposal of personal information, we may refuse the request if:

  • Disposal would cause personal information about another individual that is not severable (e.g. joint account), also being disposed;

  • The information is necessary for the expected ongoing provision of a financial offerings to the individual (unless the information is in relation to a minor);

  • There are valid legal or contractual reasons to retain the information such as our obligation under securities or anti-money launder regulation to maintain client information for certain minimum time periods;

  • The information is necessary for the establishment of a legal defense or in the exercise of other legal remedies by the firm; or

  • The request is vexatious or made in bad faith.

In such cases, you will receive written notification, explaining the reasons for the refusal and any recourse you may have.

7. Access to Information

Subject to the terms of the Act, you may submit in writing a request for:

  • a record of your personal information under our custody or control;

  • the purpose for which such personal information is being used by us; and

  • the names of people to whom your information may be disclosed and, the circumstances under which this will occur.

We will respond to such requests in the time allowed under the Act and will make a reasonable effort to respond as accurately and completely as possible. Requests may be subject to certain fees in accordance with the provisions of the Act.

The Act further provides that we may choose not to disclose personal information where:

  • the personal information is protected by any legal privilege;

  • the disclosure of the information would reveal confidential commercial information, and it is not unreasonable to withhold that information;

  • the personal information was collected by us for an investigation or legal proceeding;

  • the disclosure of the personal information might result in similar information no longer being provided to us when it is reasonable that it would be provided;

  • the personal information was collected or created by a mediator or arbitrator in the conduct of a mediation or arbitration for which he or she was appointed to act under an agreement, under an enactment, or by a court; or

  • the personal information relates to or may be used in the exercise of prosecutorial discretion.

The above examples are not exhaustive, and you are encouraged to examine the provisions of the Act for a complete list.

8. Consent

By availing our services, we consider that you have consented to our collection, use and disclosure of personal information to the extent necessary to provide you with our services. We further consider you have consented to our sharing such information with third party service providers that assist us in providing you the services through their respective applications, the terms and conditions for which services will be available on their websites.

You may withdraw your consent for the use and/or disclosure of personal information at any time, by contacting a representative at our office and specifying the personal information you no longer wish the office to use or disclose. However, this request is subject to legal or contractual restrictions and reasonable notice.

If you withdraw consent, you will be informed of the implications. Notwithstanding the above, your consent is not required where there is a legitimate interest in retaining the information that outweighs any potential adverse of doing so without your consent.

When using this exception, we will identify and document any potential adverse effect and take reasonable measures to reduce or mitigate those. A legitimate interest would include use of information, to undertake due diligence to prevent or manage commercial risk or, for security and safety purposes, where obtaining consent would be impracticable.

9. Marketing material

If you are a customer, you may receive marketing material from us via email from time to time regarding our products and services. The emails will allow you the opportunity to opt out of such correspondence if you so choose at any time.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or by other means.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@nativetongues.ca

If you have questions about how your personal information is handled, or if you wish to request access to, or a correction of, your personal information under our care and control, please contact Native Tongues Taqueria’s management.

If you are dissatisfied with our handling of your personal information, we invite you to contact our management in writing, setting out the reasons for your concern. If you remain dissatisfied, you may wish to contact the Office of the Information and Privacy Commissioner.

By using Native Tongues Taqueria's services, you agree to the terms of this Privacy Policy.